Frequently Asked Questions
Everything you need to know about shopping at The Gem Shop.
How should I care for my jewelry to keep it looking new?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in the provided pouch when not in use and clean gently with a soft, lint-free cloth.
What is your return policy for earrings and necklaces?
We offer a 30-day return window for most items. However, for hygiene reasons, earrings can only be returned if they are unworn and still in their original, sealed packaging.
Do you offer international shipping?
Yes, we ship our collections worldwide. International delivery times typically range from 7 to 14 business days depending on your location and local customs processing.
Are your gemstones ethically sourced?
Sustainability is at our core. We work exclusively with suppliers who adhere to the Kimberley Process and ethical mining standards to ensure every gem is conflict-free and responsibly handled.
How do I find my correct ring size?
We provide a comprehensive Size Guide on every product page. You can also order a reusable ring sizer from our shop to ensure a perfect fit before placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Klarna and Afterpay.